Sunshine Letters Co. values your happiness, which is why we provide a 30-day 100% Satisfaction Guarantee on all of our items. Within 30 days of receiving your purchase, if you're not satisfied, we'll work hard to ensure that you're satisfied with our resolve.
Refunds will be processed within three to five business days and reimbursed back to the original payment method.
Please email us at support@sunshineletters.co, and we will answer your questions right away.
Delivered in Good Shape
- If a customer wants to return a product for whatever reason and the purchase comes in good condition and on time, they should contact support@sunshineletters.co and include the order number.
- For every returned unit, we impose a handling and delivery fee of $7.95.
Policy for Broken or Damaged Items
- Please forward a photo of any broken or damaged items, along with your purchase number, to support@sunshineletters.co so that we can replace them at our expense.
Policy on Cancellations
- We take great satisfaction in our prompt shipping, delivery, and processing times. Our group of stunning mothers gets orders in right away and gets them ready for the next shipment pick-up. As a result, our cancellation window is limited to 24 hours. Cancellation requests received more than 24 hours after the order date are not eligible for approval.
- It should be noted that payment gateways, like PayPal, Stripe, Apple Pay, and Amazon Pay, charge non-refundable transaction fees for each transaction that is handled through their systems. These fees can range from 3.5% to 4.7%. As such, payment gateway fees will be incurred in connection with any refund claims. The amount deducted will change depending on whatever platform you used.
PayPal, for example, levies a transaction fee of 4.5%. Should you decide to cancel your transaction with a value of $125, you will receive a refund of $114.60.
In addition, a flat deduction of $7.95 per unit will be made for payment processor transaction costs on transactions under $99 in total.
Customized Items - Refund Policy
- Orders that have particular personalizations like names, dates, sign-offs, etc. are not returnable.
We are able to provide you with store credits or discounts, but not more than 50% Off.
Client Error Policy
- Errors made by the customer cannot be reimbursed, therefore before placing your order, please confirm that all customizations are accurate. Nevertheless, we'll use every effort to ensure your satisfaction.
Holiday Season Guidelines
- We make every effort to ensure that your presents reach on time during the hectic holiday season, but there may be a little delay in delivery owing to high demand and unforeseen events beyond our control.
- It goes without saying that orders that are delayed because of bad weather or any other unforeseen event that could impact Sunshine Letters Co. or any of our carriers cannot be refunded. I appreciate your understanding.