Inquiry1: What is the duration of production?
answer: *With the exception of laser-cut personalized metal arts, which may need 5–10 business days, the normal duration time is 1-2 business days.
Inquiry2: My order hasn't been dispatched for more than two days. How come?
answer: *The moms on our staff don't work on the weekends. Family time usually Therefore, if you placed your order on a Saturday or after 3 p.m. EST on a Friday, please anticipate receiving it by Tuesday or Wednesday.
Inquiry3: What is the duration of shipping?
answer:
- While it takes 3 to 5 business days for orders placed in the US, nearly all of our deliveries arrive ahead of schedule.
- For EU, UK, and Canada: 5–10 working days
- Globally, the remaining 7–14 business days
Inquiry4: How can I fix the error in my order details that I made?
answer: *Please email us at support@sunshineletters.co within the next 24 hours since your order is still in the manufacturing stage and has not yet been sent. We are unable to make any modifications once the order has been dispatched.
Inquiry5: What is the process for canceling an order?
answer: *At Sunshine Letters Co., we take great satisfaction in our ability to handle and ship orders quickly. Our group of stunning mothers starts working on orders as soon as they are placed and get them ready to be shipped. As a result, requests for order cancellations can only be granted during the first 24 hours following the placement of the order. Simply shoot us an email at support@sunshineletters.co or use this form to message us.
Inquiry6: I'm trying to reach +1 (772) 266 0561, but I'm not getting through.
answer: *Please be aware that our customer support representatives are only accessible from Monday through Friday, from 9 a.m. to 5 p.m. Pacific Standard Time, during regular business hours.
We will respond to your message within 12 hours if you email support@sunshineletters.co or follow this link if you require assistance outside of regular business hours.
Inquiry7: How can I follow the progress of my package?
answer: *After the item is placed and dispatched, you will receive an email with your tracking number and the courier's details!
Please check the Order Tracking page to see the status of your order.
Inquiry8: Though it appears to have been delivered, I have not gotten my order.
answer: *Kindly adhere to following guidelines:
1. Verifying your mailbox twice (if you own one).
2. Orders occasionally arrive one or two days after the planned delivery date. Thus, we kindly request your patience.
3. You can request a more thorough order report by giving the local post office a call and providing them with your tracking number.
REMAINING QUESTIONS? Visit our contact us page