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Frequently asked question

I still haven't received my order is this normal?

Sometimes the delays for regular mail are longer than normal, depending on busy periods or statutory holidays. At this time, it is normal to observe a longer delivery time. If however after 14 days you have not received anything, contact us at: xx@madore.com and we will be happy to help you!

I made a mistake in my delivery address is it too late?

If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address.

Shipping conditions

MADORE is not responsible for additional customs fees upon receipt of your package. These charges are sometimes observed for shipments outside of Canada. Please check with your customs office to avoid additional charges.

Questions about your order?

You might find the answer by checking out our Frequently Asked Questions page.
➜ CLICK HERE

Still need help?

Drop us a message below or give us a call at +1 (772) 266 0561
*Available Monday through Friday, 9am to 5pm Pacific Standard Time.